Return & Refund Policy

KERVÉE

RETURN & REFUND POLICY

Last Updated: September 12, 2026

At Kerveé, we want you to love your purchase. Please review this policy carefully before placing an order.

1. 14-DAY RETURN WINDOW

Eligible regular-price merchandise may be returned or exchanged within 14 calendar days from the date the order is delivered.

The customer must contact Kerveé within the 14-day return period to request a return or exchange.

Returns requested after the 14-day period may not be accepted, except where required by applicable law.

2. RETURN ELIGIBILITY

To qualify for a return or exchange, merchandise must meet all of the following requirements:

  • The return request is submitted within 14 calendar days of delivery.

  • The merchandise is unworn and unused.

  • The merchandise has not been washed, dry-cleaned, altered, or otherwise treated.

  • The merchandise is free from stains, makeup, deodorant marks, perfume, body odor, pet hair, smoke odor, or other odors.

  • The merchandise is free from damage, tears, rips, holes, excessive wear, or other signs of use.

  • All original tags must remain attached.

  • Original packaging, accessories, and other items included with the purchase should be returned when applicable.

  • The merchandise must be returned in the same condition in which it was received, subject to normal inspection.

Kerveé reserves the right to inspect all returned merchandise before approving a return or exchange.

3. ITEMS THAT ARE NOT ELIGIBLE

The following items are not eligible for return or exchange, except where required by applicable law:

  • Sale items

  • Clearance items

  • Items marked “Final Sale”

  • Promotional items designated as final sale

  • Merchandise that has been worn

  • Merchandise that has been washed or dry-cleaned

  • Merchandise that has been altered

  • Merchandise with removed or damaged tags

  • Merchandise showing signs of use, wear, stains, odors, or damage

  • Merchandise returned after the 14-day return period

If an item does not meet the eligibility requirements, Kerveé may deny the return or exchange.

4. SALE AND FINAL-SALE ITEMS

All sale, clearance, promotional, and merchandise specifically marked “FINAL SALE” are final sale and are not eligible for return or exchange, except where required by applicable law.

Customers are responsible for reviewing the product listing and applicable terms before completing a purchase.

5. EXCHANGES

Kerveé accepts exchanges for eligible regular-price merchandise.

Exchange requests must be made within 14 calendar days from the delivery date and must meet all return eligibility requirements.

Exchanges are subject to product availability.

If the requested replacement item is unavailable, Kerveé may provide store credit instead.

6. STORE CREDIT

Approved returns will be issued as Kerveé store credit rather than a refund to the original payment method, except where a refund is required by applicable law.

Store credit:

  • Is non-transferable;

  • Has no cash value;

  • Cannot be redeemed for cash except where required by law;

  • May not be resold; and

  • May be revoked if obtained fraudulently.

Store credit will be issued after the returned merchandise has been received and inspected.

7. RETURN SHIPPING COSTS

Customers are responsible for the cost of return shipping.

Original shipping charges are non-refundable unless otherwise required by applicable law or the return is the result of an error made by Kerveé.

We strongly recommend using a shipping service that provides tracking and proof of delivery.

Kerveé is not responsible for merchandise lost or damaged while being returned to us.

8. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive merchandise that is damaged, defective, or different from what you ordered, contact Kerveé at Kerveeboutique@gmail.com as soon as possible.

Please include:

  • Your order number;

  • A description of the issue; and

  • Clear photographs of the merchandise and packaging when applicable.

If Kerveé determines that the merchandise was damaged, defective, or incorrectly shipped due to an error on our part, we will work with you to provide an appropriate resolution in accordance with applicable law.

9. HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange, email:

Kerveeboutique@gmail.com

Please include:

  • Your full name;

  • Order number;

  • Item(s) you wish to return or exchange;

  • Reason for the return or exchange; and

  • Photographs if requested.

Kerveé will provide return instructions after reviewing the request.

Please do not mail merchandise back without receiving return instructions when instructions are required.

10. RETURN INSPECTION

All returned merchandise is subject to inspection.

If the merchandise does not meet the eligibility requirements described in this policy, Kerveé may reject the return or exchange.

If a return is rejected, the customer may be responsible for having the merchandise shipped back to them.

11. RETURN PROCESSING TIME

After Kerveé receives an approved return, please allow 3–7 business days for the merchandise to be inspected and the return to be processed.

Once approved, applicable store credit will be issued electronically.

The time it takes for a returned package to reach Kerveé is separate from the 3–7 business-day processing period.

12. FRAUDULENT OR ABUSIVE RETURNS

Kerveé reserves the right to refuse returns or exchanges involving suspected fraud, abuse, alteration, misuse of this policy, or other improper activity, subject to applicable law.

Store credit may be revoked if it was obtained through fraudulent activity.

13. CONTACT US

For questions regarding returns, exchanges, or store credit, please contact:

KERVÉE
Las Vegas, Nevada, USA
Email: Kerveeboutique@gmail.com
Phone: [Phone Number]
Business Address: 5725 S Valley View Blvd, Suite 7, Las Vegas, NV 89118
Website: [Website URL]

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