Shipping Policy

KERVÉE

SHIPPING POLICY

Last Updated: September 12, 2026

Thank you for shopping with Kerveé. This Shipping Policy explains how we process and ship orders placed through our website.

Kerveé is a boutique retail business based in Las Vegas, Nevada, and currently ships orders within the United States only.

By placing an order with Kerveé, you acknowledge and agree to the terms of this Shipping Policy.

1. SHIPPING DESTINATIONS

Kerveé currently ships to addresses within the United States only.

At this time, we do not offer international shipping.

We reserve the right to restrict shipping to certain locations when necessary because of carrier limitations, legal requirements, or other circumstances.

2. ORDER PROCESSING

Orders are generally processed within 3–7 business days after the order is successfully placed and payment has been confirmed.

Business days are Monday through Friday and do not include weekends or applicable U.S. holidays.

Please note that order processing time is separate from shipping and transit time.

During product launches, sales, holidays, promotions, or periods of unusually high order volume, processing may take longer.

3. SHIPPING METHODS AND DELIVERY TIMES

Available shipping methods and estimated delivery times will be displayed during checkout.

Delivery estimates provided at checkout are estimates only and are not guaranteed unless specifically stated otherwise.

Once your order has been shipped, the shipping carrier is responsible for transportation and delivery of the package.

Kerveé is not responsible for carrier delays, missed delivery estimates, weather conditions, natural disasters, transportation disruptions, holidays, or other circumstances outside our reasonable control.

4. SHIPPING COSTS

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping rates may vary based on factors such as:

  • Shipping destination

  • Package size

  • Package weight

  • Shipping method

  • Promotional offers

Any applicable shipping charges will be the responsibility of the customer unless Kerveé specifically offers free shipping or another shipping promotion.

5. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before completing your order.

Kerveé is not responsible for delays, additional shipping charges, lost packages, or returned packages resulting from:

  • Incorrect addresses;

  • Incomplete addresses;

  • Incorrect apartment, suite, or unit numbers;

  • Incorrect ZIP codes; or

  • Other information entered incorrectly by the customer.

If you realize that you entered an incorrect shipping address, please contact Kerveeboutique@gmail.com as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been submitted or shipped.

6. ORDER TRACKING

When tracking information is available, Kerveé will provide tracking information after your order has been shipped.

Tracking information may take some time to become active after the carrier receives the package.

Customers are responsible for monitoring tracking information and ensuring that the shipping address is accessible for delivery.

7. LOST, STOLEN, OR MISSING PACKAGES

If your tracking information indicates that your package was delivered but you cannot locate it, please:

  1. Check around your delivery location;

  2. Check with household members or others who may have accepted the package;

  3. Check with building management or neighbors, when applicable;

  4. Contact the shipping carrier and request an investigation; and

  5. Contact Kerveé at Kerveeboutique@gmail.com with your order number and tracking information.

Kerveé may assist with communicating with the carrier or reviewing the shipment.

However, Kerveé cannot guarantee a replacement, refund, or store credit for a package that the carrier confirms as delivered to the address provided by the customer, except where otherwise required by applicable law.

8. PACKAGES LOST BEFORE DELIVERY

If the shipping carrier confirms that a package was lost or misdelivered before delivery, Kerveé will review the circumstances and work with the carrier to determine an appropriate resolution.

Any replacement, refund, or store credit will be handled in accordance with applicable law, the carrier's investigation, and Kerveé's policies.

9. INCORRECT OR RETURNED PACKAGES

If a package is returned to Kerveé because of an incorrect or incomplete address, refusal of delivery, failure to claim the package, or another issue attributable to the customer, additional shipping charges may apply if the customer requests that the package be reshipped.

Kerveé may contact the customer regarding the available options.

10. DAMAGED PACKAGES

If your package arrives visibly damaged, please document the condition of the package and merchandise by taking photographs.

Contact Kerveé at Kerveeboutique@gmail.com as soon as possible and include:

  • Your order number;

  • Photographs of the package;

  • Photographs of the damaged merchandise; and

  • A description of the damage.

We will review the matter and determine the appropriate resolution in accordance with applicable law.

11. CUSTOMS AND INTERNATIONAL ORDERS

Kerveé currently does not ship internationally.

Therefore, customers will not be responsible for international customs duties, tariffs, or import taxes on Kerveé orders at this time.

12. HOLIDAYS AND HIGH-VOLUME PERIODS

Processing and delivery may take longer during:

  • Major U.S. holidays;

  • Seasonal sales;

  • Promotional events;

  • New collection launches; and

  • Periods of unusually high order volume.

We appreciate your patience during these periods.

13. CHANGES TO THIS SHIPPING POLICY

Kerveé may update this Shipping Policy from time to time to reflect changes to our shipping practices, carriers, services, or applicable laws.

The updated version will be posted on our website with a revised “Last Updated” date.

14. CONTACT US

If you have questions regarding shipping or your order, please contact us:

KERVÉE
Las Vegas, Nevada, USA
Email: Kerveeboutique@gmail.com
Business Address: 5725 S Valley View Blvd, Suite 7, Las Vegas, NV 89118
Website: www.kervee.com

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